How we work
Four steps. Come in at any one of them. Most people start with a Health Check. Some bring us in mid-programme to deliver, or to rescue one that has stalled. Others only need strategy and training.
1
Health Check
We look at where you are. Everything builds on this.
A short diagnostic. We talk to your leaders and your team. We look at your systems, your data and how work really gets done. You get a plain report: what is working, what is not, and what to fix first.
2
Design
A costed plan for the one or two things that will move the most.
No hundred-page strategy. We pick the one or two changes that will deliver the greatest value, cost them, and set out who does what.
3
Deliver
We do the work. Systems, builds, process, pricing, change.
Senior people do the work. We choose and set up systems, build what is missing, redesign process, fix pricing and lead the change with your team.
4
Embed
Training, adoption and readiness, so it holds after we leave.
We train your people, coach your leaders and check the new way is being used. We leave when it holds without us.
Three rules we don’t break
People first.
People. Process. Technology. In that order. Most transformations fail on the first one.
No vendor deals.
We sell no software. Every choice is made on fit for you, never on commission.
Senior people do the work.
No junior delivery teams. The person you meet is the person who delivers.
What this looks like in practice
Engineering & Construction
CRM digital transformation
Six departments on separate systems. No reliable board-level view. We led a €1B turnover company through a digital and leadership change across all six, on one well-adopted CRM.
Board dashboards now update live from the CRM, daily.
National Utility
Data quality & remediation
A data problem unsolved for fourteen years, with real safety risk. We assessed off-the-shelf and AI options, then designed and delivered the fix in house.
Accuracy lifted to 99.7%. Long-standing safety exposure removed.
IBM
Leadership & team performance
A $1B sales organisation across 28 countries. Sales teams and partners aligned through leadership, communication, education and strategy, not restructuring.
Top-tier global performance, delivered through people.
National Utility
€180M metering transformation
A multi-year, nationwide programme in a regulated environment. We led analysis through RFI, tender and proof of concept, aligning operations, technology and vendors.
One end-to-end process, with parallel-run transition planned.
AI Infrastructure
Distributed inference pipeline
AI processing at scale that would not fall over under load. We designed and built a pipeline across multiple GPU machines with quality gates and auto-scaling.
Production AI running reliably, not a proof of concept.
Hospitality Platform
Customer success transformation
A developer-led platform with a reactive complaints desk and no roadmap. We mapped customer journeys on real complaint data, introduced tiered service, a CSAT programme and KPI dashboards.
Development moved from firefighting to customer-validated work.
Dell Software
Commercial & Deal Desk
A $700M division with no Deal Desk and revenue leaking through non-standard deals. We built the function from zero, with enablement across EMEA.
35%+ of divisional revenue now flows through the Deal Desk. ELAs up 300% year on year.
Poppulo
Pricing & packaging
Discounting was eroding lifetime value, with no pricing governance. We set up the pricing process and committee, redesigned discounting and re-packaged the product.
Double-digit percentage rise in customer lifetime value.
Manufacturing SME
Quoting & sourcing build
Manual quoting limited the ability to win and cost work. We designed and built the quoting engine and sourcing platform end to end.
A production system running the commercial core of the business.
Financial & Tax Services
Start-up digitalisation
A growing practice on manual process with no scalable systems. We selected and implemented CRM, ERP, practice and marketing management from the ground up, and redesigned the processes around them.
100%+ efficiency gain and 400% growth over four years.
Tell us your problem.
We’ll tell you straight if we can fix it, and what the first step is.
A Health Check is a short look at where you are. No obligation after it.