The Consortium

Process optimisation

Your processes were never really defined. You’re not sure how to scale.

For the founder who can’t step back.

Work gets done because certain people know how.

Nobody wrote it down.

Every new hire slows you down before they speed you up.

Sound familiar?

  • You need to create or improve your business processes.
  • You want remote teams with strong internal communication.
  • You want to align AI, systems and process with your brand strategy.

What we do

  1. 1

    We map how work really happens today. Not the org-chart version.

  2. 2

    We design the leaner, clearer way it needs to work.

  3. 3

    We cut duplicate steps, workarounds and the steps nobody can explain.

  4. 4

    We set owners and hand-offs, then coach the team so it sticks.

What you get

  • Processes people follow, not just documents.
  • Room to grow without chaos.
  • The groundwork AI can’t work without.

We’ve done this before

Hospitality Platform · Customer success transformation

A developer-led platform with a reactive complaints desk and no roadmap. We mapped customer journeys on real complaint data, introduced tiered service, a CSAT programme and KPI dashboards.

Development moved from firefighting to customer-validated work.

More examples

Who you’ll work with

Portrait of Katie Tether

Katie Tether

Business analysis, programme delivery, customer experience, data quality and change in regulated environments. 25+ years.

Portrait of Natalie Garland-Cooke

Natalie Garland-Cooke

CRM and ERP, digital transformation, process and project management. 25+ years, cross-industry.

Meet the whole team · How we work

Is this your problem?

Book a Health Check. We look at where you are, then tell you the one or two things worth fixing first.

Book a Health Checkor email info@ncco.ie

A Health Check is a short look at where you are. No obligation after it.

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